Terms and Conditions

I. INTRODUCTORY PROVISIONS AND DEFINITIONS

1. Pro Relocation s.r.o. is a business company operating in the field of establishing foreign natural and legal persons within the territory of the Slovak Republic. As a service provider, it offers its clients a comprehensive range of services with the goal of creating conditions for the settlement of individuals in the Slovak Republic, in accordance with the legal requirements of the Slovak Republic and with respect for their needs and preferences during their stay, including related consultancy.

2. Within this scope, Pro Relocation s.r.o. also provides various online or in-person educational and consultancy services in the field of relocation and immigration, services in the area of real estate activity, and other services in accordance with its business license.

3. Pro Relocation s.r.o. also operates the website www.prorelo.com (hereinafter referred to as the “website” or the “portal”), through which it offers and/or provides educational and other services specified below.

4. For the purpose of regulating the mutual relationships between Pro Relocation s.r.o. and its service recipients, the company issues these General Terms and Conditions and the terms of use for the Supplier’s educational services and their content (hereinafter referred to as the “GTC”).

II. DEFINITIONS OF TERMS

For the purposes of these GTC and the creation, modification, and termination of any legal or other relationships arising on the basis of these GTC, the following terms shall be interpreted as follows:

1.1. Supplier – the business company Pro Relocation s.r.o., with its registered seat at Mliekarenská 7, 821 09 Bratislava, Company ID: 35 882 824, registered in the Commercial Register of the Bratislava III District Court, Section: Sro, Insert No. 31420/B;

1.2. Visitor (of the website) – a person who has visited the website (or who has contacted the Supplier via another form of electronic communication), and who has the possibility to fill in an order form on the website in accordance with these GTC or to order services from the Supplier by another method specified in these GTC;

1.3. Customer – a natural person (consumer) or entrepreneur (understood as a legal person or natural person – entrepreneur), who may order a service from the Supplier in the manner defined by these GTC;

1.4. Contracting Parties – a joint designation for the Supplier and the Customer;

1.5. Natural Person – a person who, when placing an order and performing the contract, does not act within the scope of their trade, business or professional activity or employment (i.e. a consumer as defined in § 52 of the Civil Code), which may include a citizen of the Slovak Republic or a foreigner, understood for the purposes of these GTC as a natural person who is not considered a citizen of the Slovak Republic under Slovak law;

1.6. Entrepreneur – an entrepreneur shall generally be understood as any legal entity as defined by the Civil Code, such as an association of natural or legal persons, a special purpose property association, a territorial self-government unit, or another entity defined by a special legal regulation. An entrepreneur shall also mean a person registered in the Commercial Register, a person registered in the Trade Licensing Register, a person conducting business based on other than a trade license, a natural person performing agricultural production registered in a special register, and also a foreign legal entity authorized to conduct business under the law of the state in which it was established or in which it has its registered office;

1.7. Service or Services – relocation, immigration, consultancy, or other related services, as well as real estate and other services provided by the Supplier in accordance with its business license, which the Customer may order from the Supplier via the website or by another method specified in these GTC. The Supplier particularly offers the following types of services:

A detailed description of individual services and information about their intended recipients is published on the Supplier’s website (concerning services that can be ordered via the website). A detailed description of other services not published on the website will be specified and sent to the Visitor (future Customer) in an individual Quotation according to point 1.11 below, based on their request. These GTC and the ordering options also apply to all other services of the Supplier that are not listed on the website and/or not explicitly named above in these GTC.
In general, any of the services offered by the Supplier may be ordered by the Visitor:

(i) for services available exclusively through the website (or online), if they are marked as available and active on the Supplier’s website (i.e. if the possibility to order a service is not available on the website, Visitors are not entitled to order it), and the order may be placed through the Order Form (if this function is active), and

(ii) for other services, the order may be placed either through the Order Form (if available on the website) or via an Inquiry to the Supplier.
It is always valid that Visitors have no legal entitlement to place an order with the Supplier (i.e. the Supplier is not obligated to enter into a Contract with every Customer).
All services offered on the Supplier’s website are provided for a fee unless otherwise stated for a specific service. The service fee is always listed on the website including VAT at the applicable rate unless specified otherwise. The price of the service listed on the website is binding unless the Supplier and Customer agree otherwise in a verifiable manner.

1.8. Order – the Customer’s declaration of intent to enter into a contract whose subject is the provision of a Service by the Supplier (a proposal to conclude a contract), which can be made via the Order Form or by another appropriate means as defined in these GTC, typically by email.

1.9. Order Form – an online form for a specific Service published on the website. The Customer can place an Order through the Order Form. The data required in the form depend on whether the ordering party is a natural person, a self-employed person, or a legal entity (or a person acting on behalf of a legal entity). The mandatory fields and personal data (fields marked as required) must be filled in truthfully.

1.10. Inquiry – a message from the Visitor sent to the Supplier via electronic communication (usually email), expressing interest in a particular Service. Based on this, the Supplier sends a Quotation. The Inquiry must include basic identification data for contract purposes.

1.11. Quotation – a service offer from the Supplier specifying the services, scope, and fees, delivered via electronic communication, usually by email.

1.12. Contract – a contract for the provision of services concluded in accordance with the relevant provisions of these GTC via the website or email communication. Any other contract for the provision of services, regardless of its title, concluded between the Supplier and the Customer outside the website or email, is also considered a Contract, if mutually agreed upon. The contract is not a work-for-hire agreement and does not constitute an employment relationship under labor law.

1.13. Commercial Code – Act No. 513/1991 Coll., as amended.
1.14. Civil Code – Act No. 40/1964 Coll., as amended.
1.15. Copyright Act – Act No. 185/2015 Coll., as amended.
1.16. Consumer Protection Act – Act No. 108/2024 Coll., as amended.
1.17. Act on Alternative Dispute Resolution for Consumer Disputes – Act No. 391/2015 Coll., as amended.
1.18. ADR – alternative dispute resolution for consumer disputes.
1.19. Competitive Position or Competitive Relationship – a situation where a Visitor or Customer is in competition with the Supplier. For these GTC, a competitor is any entity that offers relocation, immigration, mobility, or related consultancy services in Slovakia, including educational or real estate services.

1.20. Service Conditions – limitations on the provision of Services generally defined in Article III of these GTC. Specific service conditions will be published in advance on the website or within the Order Form. If a Visitor or Customer does not meet the specified conditions, the Supplier is not obliged to enter into a Contract or may terminate an existing Contract for this reason without providing the service. The termination procedure is defined in these GTC.

1.21. Content (of Services) – information, data, and materials resulting from the Services provided (e.g. webinar content, presentations by the Supplier or its representatives, analog or digital outputs, texts, images, websites, software code, AI and VR solutions, product/service identifiers shown or published online), which constitute the Supplier’s intellectual property and/or protected know-how or other proprietary rights.

III. SCOPE OF THE GTC, CONTACT DETAILS AND BASIC CONDITIONS

1. These GTC:

1.1. regulate the terms of services that are offered and/or available for ordering on the Supplier’s website or can be ordered by other means defined in these GTC;

1.2. govern contractual relationships relating to service provision between the Supplier and the Customer;

1.3. form an integral part of every Contract (for service provision) concluded in accordance with these GTC;

1.4. regulate the conditions of use of digital and/or other tangible and intangible content of the services by Customers (and/or other persons such as employees or other individuals for whom the Customer orders a specific educational service), which contain intellectual and business property rights of the Supplier (e.g. know-how, protected designations, business procedures), protected by applicable law;

1.5. represent a document (including its annexes) through which the Supplier fulfills its legal information and other obligations towards Customers in the role of consumers, particularly under the Consumer Protection Act, in relation to contracts concluded at a distance.

2. The Supplier’s contact details are as follows:
Business name: Pro Relocation s. r. o.
Registered seat: Mliekárenská 7, 821 09 Bratislava
Correspondence address: Svätoplukova 31, 821 08 Bratislava
Phone: +421 2 2090 2020
Email: slovakia@prorelo.com
Bank account (IBAN): SK35 0200 0000 0021 2641 6051
Any suggestions or complaints regarding rights and obligations under these GTC or related to the website may be addressed to the Supplier using the above contact details.

3. The supervisory authority for the Supplier is the Slovak Trade Inspection (SOI), Inspectorate for the Bratislava Region, Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava, Supervision Department, email: podnety@soi.sk, tel. no. 02/58 27 21 72 or 02/58 27 21 04.

4. Deviations from these GTC in service provision to Customers are allowed only through a written agreement between the Contracting Parties (including electronic form, if mutually confirmed). A Service can also be ordered and a Contract concluded in another way than stated in these GTC. If a separate service agreement is signed, these GTC apply only if explicitly agreed in the specific contract.

5. All contractual matters between the Parties under these GTC not covered by the GTC are governed as follows:

5.1. If the Customer is a consumer – by the Civil Code and the Consumer Protection Act;

5.2. If the Customer is a legal entity or entrepreneur – by the Commercial Code.

6. The Supplier reserves the right, based on specific Service Conditions:

6.1. to limit the provision of a specific Service to a defined group of Customers (e.g., due to capacity, staffing, or other limitations), or to a specific group of people for whom the service is designed (e.g., HR professionals, cooperating companies, or business partners);

6.2. to refuse the provision of a Service to persons/entities that do not meet the criteria defined in Article IV of these GTC or who have violated Article IV, point 1, in the past.
Every website Visitor (and/or Customer) acknowledges and agrees to the above.

IV. SERVICE ORDERING AND CONTRACT FORMATION, PAYMENT

1. Any website visitor meeting the Service Conditions is entitled to order the selected Service via Order Form or Inquiry sent to the Supplier.
(i) Order via Order Form

2. To place an Order, the visitor must:
2.1. complete the Order Form with all required fields;
2.2. familiarize themselves with these GTC and express agreement by checking the designated box;
2.3. click the “Submit order with obligation to pay” button or similar.

3. Fulfilling steps in point 2 constitutes sending an Order – a proposal to enter into a Contract. There is no legal entitlement to contract conclusion.

4. After receiving the Order, the Supplier will check if the Customer and/or the persons for whom the service is ordered meet the Service Conditions as defined in these GTC. The Supplier reserves the right of pending approval. A Contract is concluded only upon Supplier review and approval, unless otherwise stated on the website.

5. Upon acceptance, the Supplier will send confirmation via email to the address provided in the Order Form.

6. This confirmation represents acceptance of the proposal and the Contract is formed at that moment. The visitor becomes a Customer.

7. From the moment of Contract formation, the Parties are bound by the rights and obligations defined in these GTC and applicable law.

8. The confirmation includes all information required by law. The Customer acknowledges that submission of the form does not guarantee a contract.

9. If no confirmation is sent by the Supplier, the Contract is not concluded.
(ii) Order via Inquiry

10. If a service is not available via Order Form, or the visitor prefers another method, they must send an Inquiry by electronic communication. If the Inquiry lacks required elements, the Supplier is not obliged to process it.

11. Upon receiving the Inquiry, the Supplier will:

11.1. verify if the Customer/persons meet the Service Conditions (pending approval applies unless otherwise stated);
11.2. prepare and send a Quotation by email or other electronic means.

12. The Quotation is a proposal to enter into a Contract valid for the period stated therein, or 14 days by default.

13. If the Visitor agrees, they must send the Supplier an acceptance email:

13.1. explicitly confirming agreement to the Quotation and conclusion of Contract;
13.2. providing necessary identification details (if not included earlier).

14. Upon delivery of acceptance, a Contract is formed, and the Visitor becomes the Customer. By doing so, they also confirm agreement with these GTC and compliance with the Service Conditions.

15. The Parties are now legally bound by the Contract and related rights and obligations.

16. The Customer acknowledges that sending an Inquiry does not entitle them to a contract.

17. If no acceptance is delivered, the Contract is not concluded.
(iii) General provisions after Contract conclusion

18. The Contract’s subject is the delivery of the specific Service to the Customer or another designated person (e.g. employees, partners). The Customer is entitled to receive the Service as specified.

19. The Customer must pay the Service fee by:

19.1. Stripe payment gateway – payment is due immediately or by the deadline stated. If unpaid, the Supplier may withdraw from the Contract via electronic notice with immediate effect, following Article X of these GTC.
19.2. Bank transfer – payment is due within 15 days from Contract conclusion unless stated otherwise. The Contract is binding upon receipt of payment in the Supplier’s account. If unpaid, the Supplier may withdraw via electronic notice with immediate effect.
A tax invoice will be sent via email after payment is received. If the Customer fails to pay, the Supplier may deny access to the Service until payment is completed.

20. The Visitor is not entitled to send an Order if:

20.1. they disagree with the GTC,
20.2. they do not meet the Service Conditions stated in the GTC or on the Supplier’s website,
20.3. they are in a competitive relationship with the Supplier (unless otherwise stated).

V. RIGHTS AND OBLIGATIONS OF THE SUPPLIER AND CUSTOMER

1. After the Contract is concluded, the Supplier is obliged, within the agreed timeframe (depending on the specific Service), to:

1.1. provide the ordered Service to the Customer within the scope and deadlines specified in the Quotation or inherent to the nature of the Service;

1.2. allow the Customer to attend the ordered educational event;1.3. conduct the consultation meeting;
1.4. deliver login details for online training or promptly provide access credentials enabling the Customer to download and/or access the audiovisual recording or other ordered electronic content;
1.5. deliver knowledge-based content on the selected topic (depending on the ordered Service).

2. If a Visitor:

2.1. does not meet the conditions for concluding a Contract under the previous GTC sections, or
2.2. is in a competitive relationship with the Supplier (as defined in Article II of these GTC), unless otherwise stated or approved by the Supplier,
and still submits an Order, the Supplier may:
2.3. disregard such Order (i.e., refuse to conclude a Contract), or
2.4. if discovered after the Contract is formed, immediately terminate the Contract pursuant to Article IX of these GTC.

3. The Customer:

3.1. must respect and adhere to all prohibitions and restrictions regarding the services outlined in these GTC;
3.2. is obliged to pay for the ordered Services in the terms and methods set out in these GTC after the Contract is concluded;
3.3. acknowledges using the website and Services at their own responsibility and risk;
3.4. declares upon Contract conclusion that they are not in a competitive relationship with the Supplier (except where such is permitted under these GTC) and will not use acquired information or Service Content for competitive purposes.

4. A Customer who is a consumer explicitly declares by concluding the Contract that:

4.1. they agree for the ordered Service to begin before the 14-day withdrawal period under the Consumer Protection Act and understand that by doing so, they waive the right to withdraw after full Service delivery (only applicable if the Service is delivered within 14 days of Contract conclusion);
4.2. they agree to start delivery of digital content not supplied on a tangible medium (e.g., online education) before the 14-day withdrawal period ends and understand that this waives their right to withdraw.

VI. SERVICE USAGE TERMS, COPYRIGHTS AND RESTRICTIONS

1. Every Visitor and Customer agrees to use the website and tangible or intangible Service outputs in accordance with Slovak laws and good morals.

2. The Services include tangible and intangible outputs of the Supplier. All rights to Service Content, particularly copyrights, licenses, and industrial property rights, belong exclusively to the Supplier and are protected by copyright and industrial rights legislation.

3. The Supplier expressly reserves the right, under § 51c (1) of the Copyright Act, to reproduce the Service Content as a copyrighted work for data mining. This is only allowed with the Supplier’s explicit consent, especially regarding AI-generated commercial content or academic analysis based on the Supplier’s intellectual property.

4. Data mining for research under § 51b of the Copyright Act does not permit saving or uploading the copyrighted work (or parts) to any network without prior written consent.

5. The Customer agrees not to misuse Service Content in any way contrary to applicable laws. In particular, the Customer may not, without prior written consent:

5.1. reproduce or distribute Content commercially or claim it as their own;
5.2. copy, record, reproduce, or duplicate Content (via print, scan, digital, or other methods). It is also prohibited to:
• distribute Content via offline electronic systems or store it in memory,
• use AI tools to replicate or train on Service Content,
• use crawlers or tools that extract content from databases, training sessions, or AV materials for AI training;
5.3. capture screenshots or recordings of live or online training events;
5.4. share access credentials related to audiovisual or similar outputs.

6. If the Customer violates these obligations, they are liable for the resulting damage and may be denied future services.

7. The Supplier informs that Services are generally provided:

7.1. at the following location: Svätoplukova 31, Bratislava;
7.2. during business hours: 08:00–17:00 on weekdays.

VII. SPECIAL TERMS FOR DISTANCE CONTRACTS WITH CONSUMERS (WITHDRAWAL & DISPUTES)

1. This section applies only to Customers who are consumers. It does not apply to business Customers.

2. Under the Consumer Protection Act, a consumer may withdraw from the Contract within 14 days without stating a reason. Withdrawal must be in writing (including using a form available on the website).

3. The right of withdrawal does not apply:

3.1. if the Service was fully delivered within the 14-day period;
3.2. if the Service began within the 14-day period with the consumer’s explicit consent and acknowledgment of waiving the right to withdraw;
3.3. if digital content (not on a tangible medium) was delivered with the same consent and acknowledgment.

4. A consumer who withdraws is entitled to a refund within 14 days using the same payment method used originally.

5. Alternative Dispute Resolution (ADR): A consumer may contact an ADR body if they believe their consumer rights were violated. The consumer must first request remedy from the Supplier. If the request is denied or ignored for 30 days, an ADR proposal may be submitted using the designated platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

VIII. LIABILITY FOR DEFECTS (CLAIMS)

1. The Supplier is liable for the quality of Service delivery per these GTC. Consumer rights follow the Civil Code and Consumer Protection Act; business Customer claims follow the Commercial Code.

2. A Customer may file a claim for:

2.1. non-delivery of the Service;
2.2. poor quality of delivered Service;
2.3. issues related to payment or pricing.

3. Claims must be submitted within 2 years of when the Service was to be delivered and within 2 months of discovering the defect.

4. For faster processing, the Customer should specify the Service, delivery date, identification details, and defect description.

5. The Supplier will provide a written acknowledgment (claim protocol), including processing method and deadline (reasonable time based on the defect).

6. The Customer may request a defect remedy, price reduction, or withdrawal from the Contract if:

6.1. the defect is not remedied appropriately,
6.2. the Supplier refuses to fix the defect,
6.3. the defect recurs,
6.4. the defect is severe,
6.5. it is clear the defect will not be remedied timely or without hardship.

7. Withdrawal is not possible if the defect is minor or caused by the Customer.

8. The Supplier will notify the Customer of the claim resolution by the deadline stated in the protocol. If overdue, a consumer may withdraw or request a price reduction.

9. If the Supplier wrongly denies a claim, but liability is later confirmed by an expert opinion, the claim may be resubmitted.

10. The statutory warranty period is extended during the claim process.

11. Business Customers:

11.1. These GTC apply unless otherwise stated.
11.2. For material breach under § 345(2) of the Commercial Code, a business Customer may request:
• replacement service or missing parts,
• defect correction,
• price reduction, or
• contract termination.
11.3. The chosen remedy must be notified promptly and cannot be changed without Supplier consent.
11.4. If defects are irreparable or repair is unreasonably costly, a replacement may be requested.
11.5. If not resolved within a reasonable time or refused, the Customer may withdraw or claim a price reduction.
11.6. These claims do not affect damage or penalty rights.

IX. SUPPLIER’S DISCLAIMER OF LIABILITY

1. The Supplier is not responsible for any damage caused by the Customer’s actions based on Service information.
2. Educational Service content is for information and learning only; it is not professional advice.
3. The Supplier is not liable for website outages or Service interruptions. The website may be taken offline without notice.
4. The Customer uses the website at their own risk and is responsible for third-party rights infringements.

X. CONTRACT TERMINATION

1. This section does not apply to consumer withdrawals governed by the Consumer Protection Act and Article VIII.
2. The Contract may be terminated by mutual agreement (in writing or electronically) or by withdrawal.
3. The Supplier may withdraw with immediate effect via email if:
3.1. the Customer or recipient does not meet Service Conditions or provided false/misleading declarations;
3.2. the Customer fails to pay the fee as required.

4. The Customer may withdraw with immediate effect via email. The Parties agree that:

4.1. If the Service was not delivered and termination is due solely to the Supplier, the Customer is entitled to a refund unless agreed otherwise;
4.2. If the Service was not delivered and termination is due to the Customer:
a. if already paid, no refund is due (considered compensation);
b. if not paid, a cancellation fee (as per § 497 of the Civil Code) applies, to be invoiced immediately based on the service type unless agreed otherwise.

5. The cancellation fees are as follows:

6. The minimum cancellation fee is EUR 70. The Contracting Parties also agreed that, in addition to the cancellation fee (termination payment), the Customer is obliged to pay:

7. the Supplier all expenses reasonably incurred in connection with the provision of the Service up to the date of withdrawal from the Contract, provided that the Supplier proves the purposefulness of such expenses to the Customer (this does not apply to educational services, for which the Customer is not obliged to pay the Supplier any expenses beyond the cancellation fee).

8. The Contracting Parties agreed that withdrawal from the Contract under this Article of the GTC shall terminate the Contract on the date of withdrawal, and they shall not return any performance already provided under the Contract before its termination, unless stated otherwise above.

9. The Customer has the right at any time after the conclusion of the Contract (except for Contracts relating to the provision of educational services such as webinars, trainings, etc.) to instruct the Supplier to temporarily suspend the provision of the Service (the Service will have ON HOLD status), for a maximum of 3 months. After the ON HOLD period expires, and always after a maximum of 3 months, the Supplier is entitled to withdraw from the Contract and charge the Customer for the portion of the Service delivered until withdrawal and for related reasonably incurred costs (unless agreed otherwise in a specific case).

XI. FINAL PROVISIONS

1. During visits to the website, Contract conclusion and fulfillment, and provision of Services under these GTC, the Supplier processes the personal data of website Visitors and Customers (or persons acting on their behalf, in the case of legal entity Customers) (hereinafter referred to as “data subjects”).

2. The Supplier ensures that the processing of personal data of data subjects is lawful, fair, and transparent and carried out in accordance with data protection regulations. All information on the processing of personal data in connection with the provision of services under these GTC is published in the Supplier’s Privacy Policy available on its website: https://www.prorelo.com/privacy-policy/.

3. If the Customer is a business entity (i.e., a B2B relationship and the Service includes data processing), the Supplier acts as a data processor on behalf of the Customer (the controller) in accordance with Article 28 of the GDPR. Such processing is governed by a separate data processing agreement between the Parties under Article 28 of the GDPR.

4. The Customer acknowledges that the provided (personal) data may be used for marketing research and business development of current and future products and services of the Supplier, always in compliance with applicable laws.

5. The Supplier reserves the right to change and/or supplement these GTC at any time, even unilaterally. The Supplier shall announce such changes before they take effect by publishing them on the website. Upon the effective date of the new GTC, the previous version becomes invalid.

6. For Contracts concluded before the effective date of a new version of the GTC, the contractual relationship is governed by the version of the GTC valid and effective at the time of Contract conclusion.

7. If any provision of these GTC becomes invalid or ineffective, the validity or effectiveness of the remaining provisions shall not be affected.

8. Neither Party may unilaterally assign any rights under the Contract to a third party without the other Party’s consent.

9. If any provision of these GTC conflicts with a legal regulation from which the Parties may deviate or waive by agreement, the Parties shall be deemed to have deviated from or waived that provision as appropriate.

10. Neither Party shall be liable for non-performance due to force majeure. Force majeure includes unforeseeable and unavoidable events despite all due diligence, such as war, strike, uprising, natural disaster, pandemic, legislative changes, or failure of public information systems, unless otherwise specified in these GTC.

11. These GTC (Version 1) shall enter into force and effect on 01.06.2025 or later if published subsequently on the website.

If you wish to withdraw from the contract and you are a consumer, please fill in and send this form:

CONSUMER WITHDRAWAL FROM CONTRACT.